Customer Care

We are here to help your daily practice

Reach out for tracking updates, paper inquiries, or institutional bulk gifting orders. Our Austin fulfillment team replies within one business day.

Mon–Fri

9:00 am – 6:00 pm CT

24 hrs

average dispatch time

Austin, TX

5900 Balcones Drive

Get in Touch

Send us a message

Whether you have a question about your order status, fountain-pen compatibility with our 120gsm archival stock, or custom corporate gifting for your team, we are ready to assist.

Common Questions

Before you write

Quick answers to our most frequently asked questions regarding shipping, returns, and paper quality.

Shipping
Returns
Compatibility

Tracked Dispatch

30-Day Guarantee

Fountain-Pen Tested

Orders dispatch from our Austin studio within 24 hours Monday through Friday with full tracking provided via email.

Unused planners and notebooks in original condition may be returned within 30 days for a full refund.

Our 120gsm archival stock is rigorously engineered to prevent ghosting and bleeding with all standard fountain pens.